2026
article
OpenAlex
William Ding, David E. Sprott, Jeff A. Joireman
ABSTRACT Coupons can help increase the revenues of a firm and are widely used by marketers to attract customers. Yet in practice, marketers face the challenge of low redemption rates, with Consumer Packaged Goods (CPG) coupons having a redemption rate of less …
us
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Accès ouvert
2026
other
OpenAlex
Maciej Stolarski, Thomas Suddendorf, Marc Wittmann, Daphna Oyserman et autres
The present paper aims to honor the memory of one of the most notable figures in psychological science over the past five decades, Philip G. Zimbardo, who sadly passed away in late 2024. To this end, we provide a multi-perspective view on …
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2025
article
OpenAlex
George Skourtis, Ioannis Assiouras, Jeff A. Joireman, Elif Karaosmanoğlu
Purpose This study aims to investigate the impact of customer pre-recovery negative emotions on personal interaction (e.g. friendliness, kindness, politeness and courteousness) between customers and employees during service recovery. The moderating role of switching costs on the aforementioned relationship is examined to …
us, tr
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Accès ouvert
2024
article
OpenAlex
Yi Liu, Adam W. Stivers, Ryan O. Murphy, Niels J. Van Doesum et autres
The Triple Dominance Measure (choosing between prosocial, individualistic, and competitive options) and the Slider Measure (“sliding” between various orientations, for example, from individualistic to prosocial) are two widely used techniques to measure social value orientation, that is, the weight individuals assign to …
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2024
peer-review
OpenAlex
Yi Liu, Adam W. Stivers, Ryan O. Murphy, Niels J. Van Doesum et autres
Accès ouvert
2024
article
OpenAlex
Jeff A. Joireman, Ismail Karabas, Pavan Munaganti
The services sector was adversely affected by the pandemic. Supply chain disruptions, staff shortages, and low customer traffic led revenues to decline. To offset these challenges, some businesses introduced pandemic surcharges, which were not well received by customers. The current work aimed …
2024
peer-review
OpenAlex
Yi Liu, Adam W. Stivers, Ryan O. Murphy, Niels J. Van Doesum et autres
Accès ouvert
2022
article
OpenAlex
Till Weber, Jeff A. Joireman, David E. Sprott, Chris Hydock
In recent years, firms have become increasingly involved in sociopolitical issues via corporate political advocacy (CPA) and corporate social responsibility (CSR) while consumers have become more politically polarized and skeptical of political institutions. Merging these developments, the present work examines similarities and …
us
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2022
article
OpenAlex
William Ding, Jeff A. Joireman, David E. Sprott
Brands have increasingly taken a stance on controversial sociopolitical issues. However, our knowledge of how politicized brands impact consumers in the context of interpersonal relationships is limited. The present studies investigate how consumers respond to politicized brands that are given as gifts. …
Accès ouvert
2022
letter
OpenAlex
Niels J. Van Doesum, Ryan O. Murphy, Marcello Gallucci, Efrat Aharonov‐Majar et autres
Proceedings of the National Academy of Sciences (PNAS), a peer reviewed journal of the National Academy of Sciences (NAS) - an authoritative source of high-impact, original research that broadly spans the biological, physical, and social sciences.
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Accès ouvert
2022
letter
OpenAlex
Niels J. Van Doesum, Ryan O. Murphy, Marcello Gallucci, Efrat Aharonov‐Majar et autres
International audience
nl, ch, it, il, at, hk, cn, dk, ru, us, Afrique du Sud, se, ca, gb, mx, cl, cz, pl, fr, tr, jp, gr, sg, id, au, ro, de, be, ar, pt
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2021
article
OpenAlex
Samuel Chng, Han Shi Jocelyn Chew, Jeff A. Joireman
sg, us
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