David E. Bowen

Learning from the pioneering founders of the service research field

Raymond P. Fisk, John Bateson, Leonard L. Berry, Bo Edvardsson et autres

Purpose A small group of pioneering founders led the creation and early evolution of the service research field. Decades later, this article shares timeless service wisdom from ten of those pioneering founders. Design/methodology/approach Bowen and Fisk specified three criteria by which to …

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Tranexamic acid versus placebo to prevent bleeding in patients with haematological malignancies and severe thrombocytopenia (TREATT): a randomised, double-blind, parallel, phase 3 superiority trial

Lise J Estcourt, Zoe McQuilten, Peter Bardy, Merrole Faye Cole-Sinclair et autres

The Norwegian Merchant Fleet in the Second World War

David E. Bowen

In 1939 Norway, then a country of 3 million people, had the world’s fourth-largest fleet of merchant ships, over 1,000 of which they put at the disposal of the Allies during the Second World War to...

Continuous vs Intermittent β-Lactam Antibiotic Infusions in Critically Ill Patients With Sepsis

Joel M. Dulhunty, Stephen James Brett, Jan J. De Waele, Dorrilyn Rajbhandari et autres

Importance: Whether β-lactam antibiotics administered by continuous compared with intermittent infusion reduces the risk of death in patients with sepsis is uncertain. Objective: To evaluate whether continuous vs intermittent infusion of a β-lactam antibiotic (piperacillin-tazobactam or meropenem) results in decreased all-cause mortality …

au, gb, be, nz, sg, fr (code pays fourni par la source)

Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications

Anders Gustafsson, Delphine Caruelle, David E. Bowen

Purpose The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX) and human experience (HX). Design/methodology/approach The present conceptualization blends the marketing and organizational …

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An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes

David E. Bowen

Purpose This article overviews some key contributions to service research from the organizational behavior/human resource management (OB/HRM) discipline with its strong focus on the role of employees. This focus complements the Marketing discipline’s heavy emphasis on customers, largely true of service research, …

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The Petrol Navy: British, American and other motor boats at war 1914–1920 The Petrol Navy: British, American and other motor boats at war 1914–1920 , by S. R. Dunn, Seaforth Publishing, 2023, £25 (hb), 320 pages, illustrations, ISBN 9781399062855

David E. Bowen

Think of motorboats at war in the twentieth century and most of us would visualize the exploits and characteristics of the E-boats, motor torpedo boats (MTBs), and patrol torpedo boats (PTs) of the...

Four Seasons Goes to Paris*

Roger H. Hallowell, David E. Bowen, Carin-Isabel Knoop

Europe is different from North America, and Paris is very different. Corporate culture has been linked to competitive advantage in companies, for better or worse, and in service companies, in particular. Values exist in two forms in organizations. Employees’ views of practices …

Out of the Depths: A history of shipwrecks Out of the Depths: A history of shipwrecks , by A. G. Jamieson, Reaktion Books Ltd, 2022, £25 (hb), 342 pages, illustrations, photographs, ISBN 9781789146196

David E. Bowen

It is estimated that there have been 3 million shipwrecks spanning a period of 4,000 years, and that only 1 per cent have been discovered, mostly over the last 60 years. Can this author, or any aut...

Learning from the pioneering founders of the service research field

David E. Bowen, Raymond P. Fisk, John Bateson, Leonard L. Berry et autres

Purpose A small group of pioneering founders led the creation and early evolution of the service research field. Decades later, this article shares timeless service wisdom from ten of those pioneering founders. Design/methodology/approach Bowen and Fisk specified three criteria by which to …

us, gb, se, fi (code pays fourni par la source)

A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom

David E. Bowen

Purpose This tribute to Dr Pierre Eiglier, who passed in February 2020, was prepared for the “17th International Research Conference in Service Management 2022” in La Londe les Maures, France. Tribute is defined as, “an act, statement, or gift intended to show …

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Service Management Strategic Mindsets: That Create Positive Customer and Employee Experiences

David E. Bowen, Benjamin Schneider

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