Hillol Bala

Clicks and gazes: investigating the impact of social-relational goals and media capabilities on active and passive social media use

Sabine Matook, Hillol Bala, Stan Karanasios

System use is one of the most researched areas in Information Systems (IS) scholarship. In the context of social media (SM), scholars differentiate between active and passive SM use, yet the factors that influence these different types of SM use are less …

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Data-driven digital transformation for sustainability: a systematic review of outcome-oriented practices and impacts

Wattana Viriyasitavat, Hillol Bala, Assadaporn Sapsomboon, Pimmanee Rattanawicha et autres

This systematic review investigates how data-driven digital transformation (DT) enables measurable sustainability outcomes across environmental, social, and governance (ESG) domains. Drawing on 43 peer-reviewed articles, it adopts an outcome-oriented lens that treats data not as a digital input but as a strategic …

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Cognitive and Emotional Consequences of Algorithmically Mediated Video Interviews

Akshat Lakhiwal, Hillol Bala, Wei Chi, Jinyi Zhou et autres

Algorithmic evaluation systems are increasingly used in hiring, yet their psychological impact on candidates remains weakly understood. While such systems promise greater consistency and objectivity, emerging research suggests they may also generate stress and discomfort during evaluative interactions. We propose a dual-pathway …

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From Opacity to Transparency: User Behavior and Downstream Effects in Algorithmic Evaluation

Akshat Lakhiwal, Che‐Wei Liu, Hillol Bala, Hung-Yue Suen

AI-generated scores, they anchored on those scores and discounted their own judgment, even though the scores could not distinguish honest from deceptive individuals. Transparency can thus improve the evaluation experience, but its benefits depend on protecting, rather than replacing, human judgment.

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Bridging the Divide? The Differential Impact of Health Information Exchange (HIE) on Healthcare Professionals’ Productivity in Urban and Rural Settings

Yao Zhao, Dongwon Lee, Hillol Bala

Health information exchanges (HIEs) facilitate the secure, electronic sharing of patient medical records across providers, enabling healthcare professionals to access timely, comprehensive data and thereby improve care coordination and quality. Yet, despite these expected benefits, empirical evidence shows that healthcare professionals often …

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Physicians’ Contributions to Online Healthcare Platforms: Relative Effects of Herding Cues and Feedback Types

Liuan Wang, Hillol Bala, Lu Yan, Xitong Guo

The rapid diffusion of online healthcare platforms (OHPs) is transforming healthcare delivery by enabling physicians to contribute to these platforms both reactively (e.g., answering patients’ questions) and proactively (e.g., posting health-related articles). Given physicians’ professional stature, workload, and legal responsibilities, understanding what …

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From Opacity to Transparency: Examining the Role of Transparency in Algorithmically Evaluated Asynchronous Video Interviews

Akshat Lakhiwal, Che-Wei Liu, Hillol Bala, Hung-Yue Suen

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Dynamic Cross-Level Mechanisms of Generative AI Adoption: Motivations, Affordances, and Ethical Reasoning among Designers and Non-Designers

Hsiu-Yu Hung, Ajay Kumar, Paul Benjamin Lowry, Hillol Bala

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Advancing Next-Generation Multimethod Research in Information Systems: A Framework and Some Recommendations for Authors and Evaluators

Suprateek Sarker, Hillol Bala, Yili Hong, Atreyi Kankanhalli et autres

The increasing complexity of sociotechnical phenomena, proliferation of diverse data sources, expanding repertoire of research methods, and broadening multiparadigmatic awareness and competence have spurred a growing interest in multimethod research in the information systems (IS) field. This editorial recognizes and celebrates the …

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Generative AI Review Summaries and Their Impact on Ambivalence and User Behavior: An Eye-Tracking Study

Tucker Nicholas Todd, Akshat Lakhiwal, Hillol Bala, Pierre-Majorique Léger et autres

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The Effect of Flexibility on the Execution and Adaptation of Organizational Processes in a Dynamic Environment

Hillol Bala, Amit V. Deokar, Jordan B. Barlow

Prior research across various disciplines consistently highlights the trade-off between flexibility and efficiency in organizational processes and operations. Building on theoretical perspectives related to organizational routines and sociotechnical systems, our study investigates managerial perceptions of process flexibility in operational contexts in a …

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From Links to Likes: Evidence From a Social Commerce Platform

Xiaoye Cheng, Hillol Bala, X. Gary Tan

Product-related content created by social media influencers plays a crucial role in shaping consumer purchase decisions. Social media endorsements, as reflected in “likes,” serve as a key indicator of an influencer’s success and provide brands and platforms with valuable insights into how …

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