Millennials and Buy Now Pay Later Adoption in Sabah: Trends, Determinants, and Insights from the Unified Theory of Acceptance and Use of Technology 2 and Perceived Risk Framework

Le résumé fourni par la source

Buy Now, Pay Later (BNPL) has become a notable financial innovation, enabling consumers to defer payments for online and in‑store purchases. Although existing studies have centred largely on Generation Z, Millennials remain comparatively underexamined despite representing a significant proportion of global users. This group demonstrates higher economic stability, stronger financial literacy, and more mature digital habits, including hedonic and habitual motivations that shape their intention to adopt and continue using Buy Now, Pay Later services. Established behavioural frameworks such as the Theory of Planned Behaviour (TPB), the Technology Acceptance Model (TAM), and the Unified Theory of Acceptance and Use of Technology (UTAUT) provide useful foundations but insufficiently incorporate cost, experiential, behavioural, and risk considerations. UTAUT2 offers an extended approach yet remains limited in addressing multidimensional perceived risks, including performance, psychological, social, time, and delivery risks. This review synthesises studies published between 2023 and 2025, with a focus on adoption patterns in Malaysia, Indonesia, and India, and particular attention to Millennials and regional nuances such as Sabah. The integration of UTAUT2 with perceived risk theory provides a more comprehensive understanding of behavioural intention and highlights key gaps to inform policymakers, practitioners, and future research.

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