Rob Law

Effect of psychical environment on experience design and management

Irene Cheng Chu Chan, Zhaoyu Chen, Xinyuan Zhao, Rob Law

Purpose Traditional research often emphasizes conscious, mindful processes whereby consumers actively evaluate their experiences. However, recent developments highlight the significance of unconscious reactions that are shaped by environmental stimuli. This study aims to conceptualize the psychical environment and its effects in hospitality …

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Virtual companions: the impact of AI travel companions’ language and gesture types on tourists’ stickiness

Yuchen Wang, Rui Guo, Mengmeng Song, Rob Law

AI travel companions have emerged as an innovative tool for enhancing the experience and mental well-being of tourists. This study constructs a model based on symbolic interaction theory to explore the impact mechanism of the language and gestures of an AI travel …

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Revealing the secrets of tourist loyalty in recreational vehicle experiences: a dual-Lens analysis through the two-factor theory

Lisi Deng, Xudong Liu, Chunhong Li, Rob Law

Drawing on the theory of the customer loyalty ladder, we built a three-rung tourist loyalty ladder in RV experiences on an online RV-sharing platform: satisfaction, rebooking intention, and recommendation. Grounded in two-factor theory, our results show that basic facilities (regarded as hygiene …

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Imputation recovery tourism demand forecasting

Yishuo Zhang, Baobao Song, Xiaodong Li, Rob Law et autres

Tourism demand forecasting is vital for planning yet faces challenges like data misalignment and external shocks. Data misalignment—due to missing values, irregular reporting, and inconsistent frequencies—undermines data quality. Shocks such as pandemics or natural disasters disrupt patterns, reducing the reliability of historical …

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Hierarchical Terrain-Aware Navigation via Bayesian-Guided RRT* and Flat-Corridor CiLQR

Tianwei Niu, Shoukun Wang, Dongfang Li, Rob Law et autres

Autonomous navigation in unstructured, off-road environments remains a critical challenge due to complex terrain and limited prior knowledge. This letter presents a hierarchical framework to generate paths across locally flat regions and optimize spatio-temporal trajectories under vehicle kinodynamics. The first step employs …

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Penalty of Beauty Changes on Peer-to-Peer Rental Platforms: Evidence from Airbnb

Sai Liang, Ziqi Guo, Xuwen Zhang, Ziying Li et autres

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Would You Travel to a Vibrant Destination? A Mixed Methods Empirical Study

Yifan Zuo, Sirong Chen, Rob Law, Mu Zhang

ABSTRACT With increasing competition among tourism destinations, more seek to attract tourists by enhancing “vibrancy.” This research examines how tourism destination vibrancy influences potential tourists' behavioral intentions and offers theoretical support for destination management and marketing. Using the stimulus–organism–response model and the …

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Connectivity vs. Community: Re-Evaluating Destination Quality for the Digital Nomad and Workationer Market

Arinya Pongwat, Rob Law, Manisa Piuchan

The mainstreaming of remote work has catalyzed the rise of the new tribe, the kinetic elite, a demographic comprising digital nomads and workationers who utilize technology to separate work from geography. Yet, this apparently free lifestyle often leads to a freedom trap, …

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Enhancing tourists’ continued use of robotaxi services through trust and positive emotions: insights from social exchange theory

Han Xu, Zhouwei Yang, Xiaohong Wu, Lawal Marafa et autres

As robotaxi services become increasingly prevalent across cities and regions, understanding the mechanisms that shape tourists’ willingness to continue using them during travel is essential. Drawing on social exchange theory (SET), this study employs structural equation modeling to analyze data from 430 …

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Vegetation carbon sequestration at tourist sites: an improved CASA model and XGBoost-SHAP approach

Enhuan Cao, Shengbin Wang, Jiayao Li, Ke Zhang et autres

Tourism carbon sinks are a crucial component in achieving low-carbon transition and maintaining ecological balance. This study applies an improved CASA model to estimate the vegetation carbon sequestration capacity of 656 tourist sites across three provinces in Southwest China for the years …

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Exploring Difference of Customer Emotion Towards Robot and Human Employees in Different Hotel Service Scenarios

Zongwei Hu, Peihua Zhou, Rob Law, Jian Ming Luo

Hotel managers can use robots to change the nature and form of product and service design and delivery, creating a more meaningful customer experience. Understanding customers’ emotional certainty and their preferences for human versus robot employees in different service scenarios is therefore …

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How rainy weather and social influence shape consumers’ online evaluation behavior: mediating effects of negative mood and conformity tendency

Y. Yang, Shuchen Qiao, Rob Law, Zili Zhang

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