NURSING WORK PROCESS IN THE CONTEXT OF THE INTERIORIZATION OF INTENSIVE CARE: A CONVERGENT CARE STUDY

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ABSTRACT Objective: To analyze the nursing work process in a newly implemented General Intensive Care Unit in an inland municipality in the post-COVID-19 context and, in a participatory manner, promote improvements in this process. Method: Convergent Care Research conducted with 20 nursing workers from a newly implemented Intensive Care Unit in an inland region of Southern Brazil. Data were produced through non-participant observation, individual interviews, and a convergence group. The analysis followed the steps of the method: apprehension, synthesis, theorization, and transfer. Results: The nursing work process was marked by the specificities of interiorization and weakened by managerial, structural, interpersonal, educational, and political barriers. Despite difficulties in engaging in the activity and understanding their own work process, the group demonstrated potential to reflect and propose feasible measures for its improvement. Conclusion: Despite the barriers faced in the context of interiorization, it is possible to promote improvements in the nursing work process in Intensive Care through managerial, care-related, and collective engagement of workers in the change process.

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