Digital governance relates to perceived institutional integrity through government transparency and citizen satisfaction in post conflict Mogadishu Somalia

Résumé fourni par la source

Digital governance is increasingly viewed as an important public-sector reform strategy for improving transparency, service delivery, citizen satisfaction, and integrity-related perceptions. However, empirical evidence from post-conflict states remains limited, particularly in Somalia, where institutional fragility and uneven digital infrastructure continue to shape citizens’ experiences with public services. This study examined the relationships among perceived e-service efficiency, government activities transparency, citizen satisfaction, and perceived institutional integrity in Mogadishu, Somalia’s post-conflict digital governance context. It also assessed the mediating role of citizen satisfaction and the moderating roles of e-government knowledge and internet usage. A quantitative cross-sectional survey design was employed. Data were collected from 487 respondents in Mogadishu, Somalia, using an online Google Form questionnaire between 2 March 2026 and 1 May 2026. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to assess the measurement model, structural relationships, mediation effects, moderation effects, and model fit. Perceived e-service efficiency was positively associated with government activities transparency and citizen satisfaction, while government activities transparency and citizen satisfaction were positively associated with perceived institutional integrity. However, perceived e-service efficiency was not directly associated with perceived institutional integrity. Citizen satisfaction and government activities transparency showed significant mediating and serial mediating roles. The moderating effects of e-government knowledge and internet usage were not supported. The study contributes theoretically by integrating Institutional Theory and Expectation-Confirmation Theory, methodologically by applying PLS-SEM to a complex mediation–moderation model, and contextually by providing evidence from Mogadishu, Somalia. The findings suggest that digital governance reforms should prioritize transparency, citizen-centered service experiences, and institutional accountability alongside technological efficiency.

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