Psykologisten perustarpeiden täyttyminen hybridityössä: Laadullinen tapaustutkimus globaalissa teknologiayrityksessä

Résumé fourni par la source

The aim of this master’s thesis is to examine how hybrid workers experience the fulfilment of the three basic psychological needs for autonomy, competence, and relatedness, how different hybrid work practices support or undermine these needs, and how the needs are interconnected. The study was conducted as a qualitative single-case study as part of the Laterna research project. The empirical data were collected through ten semi-structured interviews with hybrid workers, including employees and managers in knowledge-intensive roles in a global technology company. The data were analysed using abductive thematic analysis guided by Self-Determination Theory. The findings suggest that hybrid work can both support and undermine the fulfilment of employees’ basic psychological needs. Out of the three needs, autonomy emerged as the most consistently fulfilled one, supported by trust-based flexibility over where and when work was performed. Relatedness was the most vulnerable need: it appeared strong within immediate teams but weaker across team and organizational boundaries due to reduced informal interaction and the erosion of weak ties. Competence was fulfilled through the opportunity to match work tasks to different work environments, the support of the work community, and a collaborative approach to work that was based on shared goals. The findings further demonstrate that instead of being separate experiences, autonomy, competence, and relatedness formed an interconnected system. Competence, in particular, was dependent on the fulfilment of the other two needs. Furthermore, different hybrid work practices involved trade-offs as they simultaneously supported some psychological needs and created tensions for others. The study contributes to the hybrid work literature by demonstrating that the effectiveness of hybrid work depends on how different hybrid work practices support or undermine the fulfilment of basic psychological needs that are essential for employee well-being and work performance. The findings highlight the importance of purposeful hybrid work practices that balance autonomy, competence, and relatedness according to the nature of the work and the organizational context.

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