Evaluating the use of teach-back and behavioral skills training to improve employee performance

Le résumé fourni par la source

Widely studied and applied throughout healthcare settings, the teach-back training method has recently garnered attention from researchers within behavior analysis. While data suggest that teach-back is effective in teaching employees new skills, there are few evaluations of how well it maintains performance. Additionally, teach-back and alternative training methods have not been evaluated within the same study. The purpose of this experiment was two-fold: (1) replicate previous experimental work and evaluate the degree to which employees maintain skills over time; and (2) evaluate the use of teach-back and behavioral skills training (BST) to improve employee performance. Results from Study 1 indicated that employees learned new skills following teach-back and maintained the skills above baseline levels one month later. Results from Study 2 demonstrated that both teach-back and BST were effective and efficient training methods. Implications of these findings are discussed and further contextualized alongside measures of methodological acceptability.

Ce résumé expose les affirmations des auteurs. BNTIC ne l’interprète pas comme une validation indépendante des résultats.