How Do Families Experiencing Adversity Seek Information and Services to Support Their Child's Mental Health? A Qualitative Study

Le résumé fourni par la source

INTRODUCTION: To explore caregivers' (i) priorities and challenges in seeking and using relevant information and services to support their children's mental health, and (ii) preferences for digital solutions that could meet their needs. METHODS: Semi-structured interviews were conducted with 13 caregivers experiencing adversity. Transcripts were analysed employing framework analysis. RESULTS: When seeking information and support services, caregivers prioritised feeling understood and not being judged. Common challenges were too much or not enough relevant information; lack of time and a 'solution burden' to find support; as well as being unsure how to progress seeking appropriate support. Caregivers used a range of online search strategies to seek information and services to support their child's health needs. They expressed a need for a digital solution that was practical and non-judgemental. CONCLUSIONS: Caregivers often sought information and services online but faced challenges with navigating the abundance of resources. A practical and simple online solution providing the right information and services at the right time is critically needed. SO WHAT: A digital navigation platform providing evidence-based information and services could assist caregivers in navigating the complex process of seeking support for child and family health and wellbeing.

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