Shadows of Humor: The Impact of Leader Aggressive Humor on Hospitality Employee Deviance

Résumé fourni par la source

This study leverages affective events theory to investigate how leader aggressive humor influences frontline service employees’ supervisor-directed deviance and service sabotage, while also exploring the underlying mechanisms and boundary conditions. Employing a three-wave survey methodology, we gathered data from 205 supervisor-subordinate pairs working in hotels throughout Zhejiang, China. Our analyses reveal a positive correlation between leader aggressive humor and both supervisor-directed deviance and service sabotage within frontline service employees. Furthermore, we demonstrate that these relationships are mediated by frontline service employees’ feelings of anger. Additionally, we identify frontline service employees’ face consciousness as a crucial moderator, amplifying the direct effect of leader aggressive humor on employees’ anger and its indirect effect on deviant behaviors through anger. These findings broaden our insight into how leader aggressive humor, employees’ negative emotions, and workplace deviance are connected, offering meaningful contributions to both theory and practice.

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