Navigating information space: the role of health-care providers in the health-information journey of patients

Résumé fourni par la source

Information space has changed substantially in recent years, exposing patients to content driven by algorithms and large language models, wherein attention is valued over accuracy. To understand the role of health-care providers (HCPs) in the modern information space, we discuss cognitive, personal, and societal characteristics of both patients and HCPs with respect to information space and review how health information from HCPs can be overlooked due to the influence of other actors. Although HCPs cannot change the structure of information space, they should be aware that it could influence their patients' ideas, concerns, and expectations around their health. The health-care system should aim to be active in the information space with up-to-date, easily accessible, and understandable information. Patients' trust in their HCPs can likely be increased and maintained by ensuring continuity of care, which is crucial to help patients navigate information space.

Ce résumé expose les affirmations des auteurs. BNTIC ne l’interprète pas comme une validation indépendante des résultats.