Service innovation and service design

Le résumé fourni par la source

The concepts of service innovation (SI) and service design (SD) are widely used in academic discourse and in various organisational contexts. Rooted in disciplines such as management, marketing, design, social sciences, economics and engineering, SI and SD provide an understanding of how innovation and design can create and transform services, currently emphasising systemic approaches. Despite the potential of SI and SD to address organisational and societal challenges, gaps exist between theoretical ideals and practical implementation. These gaps highlight the need for adaptable frameworks and methodologies suitable for diverse organisational contexts and stress the importance of overcoming institutional complexities for systemic service design and related transformation.

Ce résumé expose les affirmations des auteurs. BNTIC ne l’interprète pas comme une validation indépendante des résultats.