Quality of Educational Services and its Relation to Academic Satisfaction as Perceived by Nursing Students’ at Saft Elhoria Technical Health Institute.

Le résumé fourni par la source

Background: Educational service quality significantly influences student satisfaction, and fosters a positive educational environment and enhances student satisfaction. It is vital for higher education institutions to remain competitive and growing. Aim: To assess the quality of educational service and its relation to academic satisfaction as perceived by nursing students at Saft Alhoria Technical Health Institute. Design: A descriptive correlational research design was utilized. Settings: The study was conducted at Saft Alhoria Technical Health Institute, El-Beheira Governorate. Subjects: All nursing students in the second year 530 of the academic year (2022-2023). Tools: Two tools were used: Tool I: Service Quality (SERVQUAL) Sheet, and Tool II: Nursing Students Academic Satisfaction Questionnaire. Results: less than half (47.6% & 45.7%) of studied nursing students had high and moderate levels of perceived educational service quality respectively. Also the majority (91.0%) of the studied nursing students reported a high perceived level of academic satisfaction. And there was a strong statistically significant positive association among total levels of academic satisfaction domains as perceived by studied nursing students (p<0.001). Conclusion: There was a strong statistically significant positive association between total quality educational service and total academic satisfaction as perceived by studied nursing students (p<0.001). Recommendations: Implement regular student surveys to assess satisfaction with the quality of educational services. Reusing of the research on a larger probability sample at different nursing colleges and universities to achieve generalizable results.

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