Beyond Functionality: Understanding How Digital Platform Features Impact on Users’ Wellbeing

Le résumé fourni par la source

Digital technology's pervasive presence in modern life has both positive and negative implications for users' wellbeing. Despite growing awareness of this effect, the role of specific features in shaping users' overall welfare remains inadequately understood. This paper investigates the nuanced relationship between digital platform features and users' wellbeing. Drawing on the Conservation of Resources theory and consumer behaviour's low vs high involvement tasks framework, the research pursues this goal in the context of a local authoritys' digital interactions with citizens. The empirical investigation, centred on a case study of an English local authority, reveals that specific platform features support or limit wellbeing based on their alignment with users' valued outcomes, varying according to task involvement. This study advances the theoretical understanding of the intricate relationship between digital technology and human experiences, emphasizing the importance of considering wellbeing in digital system design and implementation.

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