TASK ANALYSIS OF SHIFT CHANGE ACTIVITY IN AVIATION MAINTENANCE ENVIRONMENT: METHODS AND FINDINGS

Le résumé fourni par la source

A large portion of the work done by aircraft maintenance inspectors and technicians is accomplished by teamwork. One area requiring the use of effective team skills is shift change. In response to this need, this research looked at the entire shift change process to identify human factors interventions that can be applied to develop a standardized shift change process that will help minimize shift change errors. The paper outlines the task analytic methodology used to analyze the shift change process at representative aircraft maintenance sites, the taxonomy of errors developed, and the human factors interventions to prevent errors. Lastly, the paper documens a standardized shift change process detailing the shift change protocol.

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