Improving Quality Manager (QM) Workload Management in Order to Increase Their Resiliency and Effectiveness in Contributing to Program Success
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Le résumé fourni par la source
Background The QM's capacity to be resilient during change is a critical skillset. Since 2017, the ASBMT Administrative Directors SIG Quality Working Group and the FACT Quality Management Committee have collaborated to identify opportunities to increase QMs' resiliency [1]. The quality groups developed a 59-question anonymous survey to collect data on QMs' personal resilience and perceived benefits of improved resilience. To assess possible work stressors, QMs were queried about their responsibilities, program size/complexity, and the nature of interactions with others, e.g. direct supervisors. Respondents were also asked to rank selected resources for increasing resiliency. A total of 98 QMs of the 130 U.S. hematopoietic cell transplant program respondents who completed the BRS and identified the QM role as their primary engagement were included in this analysis. Findings BRS scores ranged from 1.67 to 5 (1 = low to 5 = high resilience); mean and median scores were of 3.82 ± 0.67 and 4 respectively. 75% of respondents agreed that improved resilience promotes increased productivity. Survey results revealed links between lower BRS scores, longer work weeks, and failure to use earned vacation time. QMs who reported they did not take their vacation leave had statistically significant lower BRS scores (Fig. 1). Analysis of this subgroup of respondents showed they routinely work >40 hours/week, and 63% were not engaged in managing their workload which was a measure shown to result in a lower BRS score (Fig. 2). Although not reflected in lower BRS scores, respondents reported they did not engage in regular 1-to-1 meetings (Fig. 3) with their direct manager (27%) or program director (45%), and missed opportunities to discuss workload management. Due to limitations in project scope respondents were not asked about the availability of back-up personnel to help manage workload. Discussion QMs are essential to effective quality programs which, ultimately, impact patient outcomes. To recruit and retain proficient personnel, key drivers for increasing QM resilience must be identified and deployed. Through improved understanding of the QM role and engagement, the QM and program leadership must effectively manage key projects, tasks and events. Methods must optimize time management, productivity, and communication; e.g. proactively planning workload management with program leadership, streamlining work flows, developing "ready" references/job aids, and prioritizing "to do" lists. ASBMT and FACT will continue collaborating to identify opportunities to support increasing QMs' resiliency.
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Le contrôle bibliographique ouvert
DOI retrouvé dans Crossref DOI retrouvé ; titre concordant.
- Titre Crossref
- Improving Quality Manager (QM) Workload Management in Order to Increase Their Resiliency and Effectiveness in Contributing to Program Success
- Date Crossref
- 01/03/2019
- Éditeur
- Elsevier BV
- Type
- journal-article
Ce recoupement confirme des métadonnées liées au DOI. Il ne confirme ni la méthode ni les conclusions de l’étude, et il ne compte pas comme une seconde source scientifique indépendante.
Où se fait cette recherche
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Sarah Cannon pays non établi dans la noticeStructure de recherche
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St David's Medical Center pays non établi dans la noticeÉtablissement de santé
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Memorial Sloan Kettering Cancer Center pays non établi dans la noticeÉtablissement de santé
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Baylor University Medical Center pays non établi dans la noticeÉtablissement de santé
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City of Hope pays non établi dans la noticeÉtablissement de santé
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Mater Misericordiae Hospital pays non établi dans la noticeÉtablissement de santé
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University of North Carolina at Chapel Hill Division of Pediatric Hematology/Oncology pays non établi dans la noticeUniversité ou école supérieure
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St. Jude Children's Research Hospital pays non établi dans la noticeÉtablissement de santé
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Boston Children's Hospital Pediatric Stem Cell Transplant Program pays non établi dans la noticeÉtablissement de santé
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Dana-Farber/Boston Children's Cancer and Blood Disorders Center pays non établi dans la noticeÉtablissement de santé
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Global Quality and Education pays non établi dans la noticeInstitution
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Clinical Center - Transfusion Medicine Department (HNJ67) pays non établi dans la noticeÉtablissement de santé
Sarah Cannon, St David's Medical Center et Memorial Sloan Kettering Cancer Center, avec 9 autres affiliations.
Une affiliation ne permet pas de déduire la nationalité d’un auteur.