Satisfaction with hospital emergency department as a function of patient triage
Rattachement africain : us. Niveau de preuve : code pays fourni par la source.
Le résumé fourni par la source
For most people, waiting is inherently dissatisfying and emergency department patients are no exception. Most patients and people accompanying the patient find the treatment waiting time in emergency medical care facilities to be a source of great dissatisfaction. The dissatisfaction is compounded in many cases by the anxiety of all associated with the patient and the discomfort or pain the patient feels. Consequently it was not surprising to find in this investigation that waiting time for treatment and treatment cost were major causes of consumer dissatisfaction. Satisfaction of emergency department patients decreased as the medical need became less urgent. This finding should be of considerable concern to hospital administrators. With the trend toward new forms of health care delivery systems such as "emergicenters" and the increase in the number of physicians per capita, the emergency department will no longer be the most attractive or the only alternative available to the patients who have a nonemergency medical need. For emergency departments to remain profitable, it will be more important than ever before to meet the needs and expectations of their current and potential users. This can be accomplished by a program designed to reduce cost and waiting time and improve communication, and by other programs to educate the user so that the user's expectations more closely conform with what is actually needed or can be economically provided.
Ce résumé expose les affirmations des auteurs. BNTIC ne l’interprète pas comme une validation indépendante des résultats.
Le contrôle bibliographique ouvert
DOI retrouvé dans Crossref DOI retrouvé ; titre concordant.
- Titre Crossref
- Satisfaction with hospital emergency department as a function of patient triage
- Date Crossref
- 01/01/1986
- Éditeur
- Ovid Technologies (Wolters Kluwer Health)
- Type
- journal-article
Ce recoupement confirme des métadonnées liées au DOI. Il ne confirme ni la méthode ni les conclusions de l’étude, et il ne compte pas comme une seconde source scientifique indépendante.
Où se fait cette recherche
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University of Tennessee at Knoxville pays non établi dans la noticeUniversité ou école supérieure
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is an Associate Professor of Marketing at the University of Tennessee Ph.D. pays non établi dans la noticeUniversité ou école supérieure
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is Associate Professor of Statistics and Assistant Dean for Graduate Business Programs at the University of Tennessee Ph.D. pays non établi dans la noticeUniversité ou école supérieure
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a national consulting firm working with health care institutions in fund development Larry C. DeWine joined Lyons Associates pays non établi dans la noticeStructure de recherche
University of Tennessee at Knoxville, Ph.D. — is an Associate Professor of Marketing at the University of Tennessee et Ph.D. — is Associate Professor of Statistics and Assistant Dean for Graduate Business Programs at the University of Tennessee, avec 1 autre affiliation.
Une affiliation ne permet pas de déduire la nationalité d’un auteur.